Refund Policy
I, Andresia Garnier, the seller, am not held responsible for a customer's unexpected customs duties, tax (ie. VAT), and/or fees imposed (e.g. handling fees) by the destination country. A customer that refuses to pay these fees, and therefore refuses the delivered item, the item will be considered as "unclaimed". Please see the "Unclaimed" section for details.
Undeliverable
It is the buyers responsibility to track their package and have a safe and reliable place for the package to be delivered to. If the tracking information shows that a delivery attempt was made and unsuccessful, you must contact your post office within 5 days of the failed delivery attempt. If the package is not claimed after the failed delivery attempts, the post office will return the package after 2 weeks of holding it. Please note I do not accept returns. If you wish the package to be sent again, you will be charged shipping and possibly production fees depending on the product purchased. If a refund is requested, shipment and production costs will be deducted from your refund.
Unclaimed
Shipments that go unclaimed are returned to the facility and you will be liable for the cost of a reshipment (if and as applicable). If a refund is requested, shipment and production costs will be deducted from your refund.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to the facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). If the shipment cannot be returned to the facility, you will be liable for production costs in addition to reshipment costs.
Lost in Transit
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. A replacement order may be issued if the address given was correct and the package cannot be located by the post office within the 2 weeks of the post office's investigation.
Change of Mind / Buyer's Remorse
Please note my return policy does not accept returns and you will not be issued a refund for your order.
Order Cancellation / Changes
I accept order cancellations and/or changes within 3 hours of purchase and if it has not yet shipped.
Damaged / Defective Items
Any claims for damaged/defective items must be submitted within 1 week after the product has been received. Photographic proof that the product is faulty or damaged is required. Claims deemed an error on my part are covered at my expense.
Missing Items
Any claims for missing items must be submitted within 1 week after the product has been received. If an item is missing, a replacement will be sent to you free of charge. Any replacement requests submitted outside of the allotted time will be charged shipping and possibly production costs.
Gift Cards are non-returnable and non-refundable.
Digital / Downloadable Products are non-returnable and non-refundable.
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@momomonsterco.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed about your return.